The Email Archiving feature allows users to save incoming, outgoing, or mailing list messages for a specified amount of time. The messages are stored under the mail directory in the user’s home directory. Each day, a new directory is generated using the archivetype.YYYY-MM-DD format. All messages for the specified archive type are stored in this folder.

The messages can be viewed from the cPanel interface, as well as a mail client.

Email archiving configuration

As a user, when the Email Archiving feature is enabled, you can make changes to the email archiving configuration from the cPanel interface:

  • Login to cPanel
  • Select the Email Archiving feature under Mail options.
  • Under Manage Archiving, find the desired domain to enable email archiving.
  • Check the box(es) for the type(s) of email(s) you want archived:
    • Incoming
    • Mailing Lists
    • Outgoing
  • Select the length of time mail should remain archived:
    • 1 month
    • 3 months
    • 6 months
    • 1 year
    • 5 years
    • 10 years
    • custom

You will receive a notification that the Email Archiving feature has been enabled.

Note: An email is immediately archived when the server receives the message. This action takes place before any filters are applied to the message. Emails classified as spam and non-spam are archived. When you enable Email Archiving, the amount of disk space used can quickly double depending on the length of time you store messages. Verify that your disk drive has ample space before you enable Email Archiving.

Default email archiving configuration

As a user, you can enable a default configuration to be used for all the domains you own.

To enable a default email archiving configuration:

  • Select the archive type(s): Incoming, Mailing Lists, or Outgoing
  • Select the length of time in the emerging menu.
  • Once the configuration is set, you can click the Apply to All My Domains button to apply the default configuration to the domains currently owned by your user account.

View the archived email

To view the email that has been archived, you can:

Download the archives to your PC

  • Click the Download Archives option next to the domain whose messages you want to view.
  • Select from the options provided:
    • All archives
    • incoming
    • mailing lists
    • outgoing
  • A zip file containing the archived messages will be downloaded to your PC.

View the archives through an IMAP connection

Messages can be viewed multiple ways through an IMAP connection:

  • Execute the provided Auto Configuration Script for one of the following mail clients:
    • MacOS®® (pre-10.7)
    • MacOS® 10.7® (“Lion”)
    • Postbox®
    • Mozilla Thunderbird®
    • KDE Kmail
    • Microsoft Outlook 2000® for Windows®
    • Microsoft Outlook 2007® for Windows®
    • Microsoft Outlook 2010® for Windows®
    • Microsoft Outlook Express® for Windows®
    • Windows Live Mail®

To use the auto-configuration script:

  • Click on the IMAP Access option next to the domain whose messages you want to view.
  • Choose from the list of mail clients and select either IMAP over SSL/TLS (recommended) or IMAP.
  • Follow the on-screen instructions to complete the setup.
    • Use the provided settings to manually set up a read-only configuration via IMAP.
  • To manually configure your mail client:
  • Click on the IMAP Access option next to the domain whose messages you want to view.
  • In the selected mail client, provide the following information:
    • Mail Server Username :
    • Your password is the same as your account password.
    • Incoming Mail Server – SSL: (SSL)
    • IMAP port: 993
    • Incoming Mail Server:
    • IMAP port: 143
  • Once the information is provided to your mail client, the daily directories will appear in the folder list.

Browse with WebMail

Use the Browse with WebMail link to view the messages through WebMail.

Note: Additional steps need to be taken on some webmail clients; follow these steps to enable folder subscriptions.