Email Accounts

Email

This set of features allows you to add and manage email accounts associated with your domain.

Add an Email Address

To set up a new email box, please follow the steps below.

  1. Go to your Control Panel >> Mail Section >> Email Accounts Tool.
  2. Click “Create” or “Add” buttonEnter:
    1. Username (email address prefix)
    2. Domain (select from dropdown if you have more than one domain on this account)
    3. A secure password
    4. You can edit the email box quota and other features by clicking the “Edit Settings” button, but this optional.
  3. Click “Create” button to create the email box.

Accessing your new email box

There are a few ways to access your email but the easiest is to use our webmail service through your browser.

  1. To access webmail, simply go to http://YOURDOMAIN.com/webmail , where “YOURDOMAIN” is your actual domain name.
  2. Enter your full email address and password
  3. That’s it.

Alternatively, you can use client programs on your phone or computer to access the account. To set up an email client for an email box:

  1. Gather Required Information from the “Connect Devices” button on the right of the email boxes in the Email Address tool:
    1. Incoming mail server (usually mail.yourdomain.com)
    2. Outgoing mail server (often same as incoming)
    3. Full email address
    4. Email password
    5. IMAP or POP3 port (typically IMAP Port 993 for IMAP; or Port 995 for POP and POP3)
    6. SMTP port (usually 465)
  2. Configuration Steps:
    1. Open your email client (Outlook, Thunderbird, etc.)
    2. Select “Add New Account” or similar option
    3. Enter full email address and password
    4. Choose IMAP or POP3 protocol
    5. Input server settings manually
    6. IMAP, POP3, and SMTP require authentication to be enabled (usually a check box). 
  3. Testing the connection
    1. Some programs offer a button to test the settings — we do not recommend this as it’s prone to failure. 
    2. To test the connection, simply send yourself an email, wait 5 minutes or so and check your email. 
  4. Notes:
    1. IMAP email access coordinates between the server and your mail application. Messages that have been read/deleted/replied to will show up as such, both on the server and in the mail application.
    2. POP3 does not coordinate with the server. Messages marked as read/deleted/replied to in the mail application will not show up as such on the server. This means that future mail downloads with POP3 will show all messages as unread.
    3. Outgoing mail is sent using SMTP.
      We recommend using POP3 over SSL/TLS or IMAP over SSL/TLS since they provide increased security for your interactions with the remote mail server.

To reset an email box password:

  1. Go to your Control Panel >> Mail Section >> Email Accounts Tool.
  2. Find the specific email account
  3. Click “Manage” to the right of the email box you want to change.
  4. Enter new password in the text box labeled “New Password” or allow th system to generate a password for you by clicking the “Generate” button. Use a strong password with mix of characters with a lenght of at least 12 characater. 
  5. Click the “Update Email Settings” button to complete the process.
  6. Considerations:
    1. Password changes take effect immediately
    2. Users will need to update password in their email clients
    3. Recommend notifying users of password reset

Delete an Email Address

To delete an email address:

  1. Go to your Control Panel >> Mail Section >> Email Accounts Tool.
  2. Find the specific email account
  3. Click “Manage” to the right of the email box you want to change.
  4. Scroll to the bottom and click the “Delete Email Account” button and confirm to complete the process.