Advanced

Changing PHP Versions

In cPanel, changing the PHP version can vary slightly depending on the version of cPanel you’re using, but the general process remains similar. Here’s a step-by-step guide: Login to cPanel: Access your cPanel account using your credentials provided by your hosting...

How To Enable Back-end Divi Builder Editor on WordPress 5.0

With the upgrade to WordPress 5.0, the dashboard editor changed to a new interface called Gutenberg. This is a new visual style editor provided by WordPress. It changes the way WordPress edits pages and if you use the DIVI editor it will change the way you edit pages....

Formmail.pl script

Recently, support for formmail.pl on the server level has been discontinued. The solution is to use a secure replacement within your account. If you want our staff to install it for you, we can do so but there may be a minimum charge. Download the zip file from this...

How Do I Run A Traceroute?

To Run a Traceroute in Windows The command application (cmd.exe) is used to run a traceroute on Windows. Launching it is slightly different depending on your version of Windows: In Windows 7: click on the Start menu type “cmd” and press Enter to get a command prompt....

Apache Handlers

Apache handlers control how your site’s Apache web server software manages certain file types and file extensions. Apache comes configured to handle CGI scripts and server-parsed files. Their file extensions include: .cgi, .pl, .plx, .ppl, .perl, and .shtml. You can...

Image Manager

cPanel includes 3 tools to help you manage the images you use on your website. • The Thumbnailer will resize an entire directory of images to your preferred size and store them in a folder called thumbnails. • The Image Scaler can resize individual images. • The image...

Index Manager

When accessing a directory (rather than a page) on your site, a visitor will typically see the index page for that directory. If no index page exists, the browser will display a list (or index) of the files in that directory. Using the Index Manager, it is possible to...

Error Pages

Error pages inform visitors whenever there is a problem accessing your site. Each problem has its own code (such as 404, 500, etc.) and corresponding error page. Basic error pages are automatically provided by the web server. However, cPanel allows you to define...

Cron Jobs

Cron jobs are scheduled tasks that take place at predefined times or intervals on the server. Often, a cron job is a series of simple tasks executed from a script file. cPanel offers this screen as a tool for setting up cron jobs. Note: Be careful when scheduling cron...

Network Tools

This area of cPanel’s interface contains tools for retrieving network information. For instance, you can look up an IP address or trace the route from your computer to the computer on which your website is hosted (your web server). Domain Lookup cPanel’s Network Tools...

MIME Types

MIME types relay information to the browser about how to handle file extensions. Adding MIME types is useful for enabling visitors’ browsers to handle new technologies as they come out. cPanel lets you add new MIME types to your web server by defining a name,...

cPanel Home Screen

Help

Clicking the Help button (or the Help link at the bottom of the screen) opens a pop-up window with information regarding the feature you have accessed within the cPanel interface. The contents of the Help menu change, depending on where you are in the interface. Help...

Logout

The Logout button at the top right corner of the main screen, and the Logout link at the bottom of the screen, allow you to log out of your cPanel account. Note: Be sure to click Logout after accessing your cPanel account from any computer where access is shared.

Switch Theme

The theme is the framework of the cPanel interface. If your web host allows, you may switch your cPanel interface to a different theme. What themes are available to you depends on your web host’s configuration. Note: x is a deprecated theme. We recommend that you use...

Switch Account

If you are the administrator of more than 1 account, and if your web host enables this feature, a Switch Account drop-down menu appears at the top of your cPanel interface. This lets you manage the domain of another account by selecting it from the menu.

Notices

If your web host has an important message to communicate, it will appear in a box marked Notices, above the Find feature.

Find

The Find function can help you quickly locate a feature of cPanel. Simply type a keyword into the Find box on the left side of the screen. The menus on the right will automatically filter to show the results, as seen in the screenshot below. To show all features of...

Frequently Accessed Areas

Under the Frequently Accessed Areas heading, the 4 most accessed functions of cPanel are linked for your convenience. This menu is subject to change during operation as features are used more or less often.

The Stats Menu

The Stats menu shows exactly how much of your hosting account’s resources have been used. This is important for monitoring your resource usage, and it can help you decide when it’s time to upgrade your hosting plan. • Click expand stats to see all of this data. •...

The Server Status Page

Clicking the Click to View link at the bottom of the Stats menu opens a new page displaying whether a particular service is working. • A green circle means that the service is running. • A yellow circle means that it is busy or, in the case of disk space, almost full....

The Preferences Link

The preference links are a set of 5 links located at the bottom of the Home screen. These links change the basic display preferences of cPanel’s interface. An example of the links can be viewed in the screenshot below. • Lite/Full Graphics — Toggles display of the...

Databases

MySQL Databases

Databases offer a method for managing large amounts of information easily over the web. They are necessary to run many web-based applications such as bulletin boards, content management systems, and online retail shops. If you need to create a database as well as the...

MySQL Database Wizard

cPanel can guide you through the process of setting up a MySQL database, along with the requisite accounts and privileges, step by step. To set up a database using the MySQL Database Wizard: • In the New Database field, enter a name for the database. • Click Next...

phpMyAdmin

phpMyAdmin is a third-party tool included with cPanel, used for manipulating MySQL databases over the Internet. Using phpMyAdmin, you can add and drop databases, create, alter, and delete tables, add, edit, and delete fields, execute SQL statements, and manage users,...

phpPgAdmin

phpPgAdmin is a third-party tool included with cPanel, used for manipulating PostgreSQL databases over the Internet. Using phpPgAdmin, you can add and drop databases, create, alter, and delete tables, add, edit, and delete fields, execute PostgreSQL statements, and...

Remote MySQL

Databases in cPanel can be accessed remotely, by other web servers. This can be useful if you wish to allow applications such as shopping carts or guestbooks on your other servers to access the databases. Allow a Remote Server to Access Your Databases To specify...

Domain & Zone Records

Subdomains

A subdomain is a subsection of your website that exists as a subdirectory in your public_html folder. Subdomains use a prefix in conjunction with the domain name. For example, if the registered domain name was example.com, the subdomain will be prefix.example.com. It...

Addon Domains

When allowed by your web host, an addon domain allows a new domain name to link to a subdirectory of your account. The addon domain’s files will be stored in a subdirectory of your public_html folder. Creating an addon domain gives you the ability to control multiple...

Parked Domains

Parked domains function as pointing devices. When a user enters the address for a parked domain, it redirects to the main domain on which it is parked. For example, if example1.com is parked on example.com, example.com will be accessed when example1.com is entered...

Redirects

This feature allows for the redirection of users visiting a particular page. This can be useful when redirecting a short URL to a necessarily long URL. Create a Redirect To add a redirect: • Use the pull-down menu to select the type of redirection needed; temporary or...

Simple DNS Zone Editor

DNS is the component of the Internet which converts human-readable domain names (such as example.com) into computer-readable IP addresses (such as 192.0.32.10). It does this according to DNS zone files that reside on your server and tie domain names to IP addresses....

Advanced DNS Zone Editor

DNS is the component of the Internet which converts human-readable domain names (such as example.com) into computer-readable IP addresses (such as 192.0.32.10). It does this according to DNS zone files that reside on your server and tie domain names to IP addresses....

Guardian Backups

Guardian is a fully managed robust backup solution that provides continuous data protection and off-site disaster recovery that can be accessed by clicking on the R1Soft Restore Backups icon in your control panel. Guardian uses replication and synchronization, with...

Email

GSuite office tools and email storage

Host with , email with Google! GSuite is a combination of products from Google. For the purpose of this article, we'll focus on email but it also includes video conferencing, messaging, shared calendars, shared storage...

Managing Disk Space

In this tutorial, we've asked our top tier system administrators to explain how to manage disk usage to prevent the account from filling up. Why don't we give unlimited disk space? Unlike cheap hosts, disk space is a premium service because the security of your data...

Use Your Domain Email with GMail

Using your gmail account to send and receive email for your domains gives you a lot of storage and you can send and receive using your own domain name. Here's how to set it up so that gmail will retrieve your email into your gmail account. This assumes you already...

How to Configure Email Account on Your iOS Devices

After setting up your email box in your account Control Panel, simply follow the instructions listed below to set up your iOS device email box. We recommend making a backup of your email as a safeguard before adding or editing email account information on your...

Email Disk Usage Tool

Managing Email Disk Usage Managing email disk space can be a challenge. Especially if you're storing email on the server rather than your office computer. It's not uncommon for clients to wonder why they are getting notices from the server that their disk space is...

Formmail.pl script

Recently, support for formmail.pl on the server level has been discontinued. The solution is to use a secure replacement within your account. If you want our staff to install it for you, we can do so but there may be a minimum charge. Download the zip file from this...

iPhone Email Setup

Please follow these steps to add your email account on the iPhone: From the Home screen, choose Settings. Next, tap Mail, Contacts, Calendars. In the Accounts section, tap Add Account. Choose Other. Select Add Mail Account under the Mail section. Enter your account...

Diagnosing Missing Email, Email that is Blocked/Bounced

Sometimes email simply never arrives or the sender gets a bounced message saying that the email they sent to you has been blocked. In order to diagnose what you're experiencing, our system administrators can search the server logs for clues. The problem is that the...

Outlook: Delete/Leave a copy of email on the server

Client email programs such as Microsoft Outlook can keep or remove your email messages from the mail server once the client program downloads them. This article will assist you in setting up Microsoft Outlook to delete or leave a copy of the messages on the server so...

Email Program “certificate cannot be verified”

If you're getting an error similar to "The server you connected to is using a certificate that cannot be verified. The target principal name is incorrect." This article should help. In the current internet environment it's important to have the data traveling between...

Formmail

FormMail is a very popular method of emailing the contents of a form to a user. It is relatively easy to set up and does its job well. However, one thing about FormMail is the numerous exploits that have come about since its use. Spammers have found security holes in...

Microsoft Outlook 2016

Step #1: Add or Edit the Email Account To set up a new email account, click the File tab and then click Add Account. If you’re modifying the settings on an existing account already configured in Outlook, click on Account Settings and then click on Change settings for...

Choose Log Programs

If your web host allows, you may choose the stats programs — namely, Webalizer, Analog, and AWStats — you wish to use to record statistics about your website. If, for instance, you have grown to prefer Analog, and find no need for any of the others, they can be...

Branding Editor

This feature allows you to edit the header and footer images in each theme as well as the main page icons for the style. At the top of the page, 2 options appear: • Create or Upload Branding — This button lets you duplicate the root style so that you may edit it, or...

Email Accounts

This set of features allows you to add and manage email accounts associated with your domain. Add an Email Address To set up a new email box, please follow the steps below. Go to your Control Panel >> Mail >> Email Accounts Click on Email Accounts button...

WebMail

Webmail allows you to access your email accounts through a web browser such as Firefox, Internet Explorer® or Safari®. The main advantage to checking your email via the web, rather than an email application on your computer, is that you can easily access your email...

BoxTrapper

BoxTrapper functions as a spam filter for email addresses. The filter works through “challenge-response” verification. When an email is sent to an account that has enabled BoxTrapper, a verification email is automatically sent in response. This verification email...

SpamAssassin

SpamAssassin is an email utility that attempts to filter spam by examining every email, testing for spam characteristics. This results in an overall score. If a predefined score is reached, the message is discarded. This score can be set under the Filters heading. The...

Forwarders

This feature allows a copy of any email sent to one address to be forwarded to another address. This lets you use one account to check mail sent to several email addresses. You can also discard email or send (pipe) mail to a program. Please note that any email account...

Auto Responders

This feature can be configured to automatically send response messages. This can be useful when the recipient is unavailable. When an auto responder is active, emails received will go to the inbox as usual. To view, create, and edit the auto responder for a specific...

Default Address

This address will receive any mail sent to an invalid email address for the current domain. The default address is also commonly called a “catch-all address.” It is possible to define how the default address handles the incoming messages. Set Up a Default Address To...

Mailing Lists

This feature simplifies sending mass mail, allowing you to type a single address to send mail to multiple email addresses. It is important to note that the mailing lists are handled by an application called Mailman. For more information regarding Mailman, please read...

User Level Filtering

cPanel lets you manage filters for each email account in your domain. This can be useful for discarding spam, redirecting mail, or piping messages to a program. • To search for a specific account, type a keyword in the Search box and click Go. • Click Manage Filters...

Account Level Filtering

cPanel lets you filter all email sent to all of your domain's email accounts. This account is simply a byproduct of account creation, and consists of your cPanel username and the server's hostname, in the format user@server.example.com. You cannot use this account to...

Import Addresses/Forwarders

This feature allows you to use 2 types of files to create multiple email addresses or forwarders for your account simultaneously. You may use Excel spreadsheet files (.xls) or comma-separated values sheet, aka CSV, files (.csv), to import the data. (A CSV file is a...

Email Trace

This feature allows you to review details about email delivery attempts for your account. You can also trace an email's delivery route using this feature. These can be useful for locating problems with email delivery. Search for the delivery status of an email To see...

Sending (SMTP) Requires Authentication

Microsoft Outlook® Express (PC) From the Tools menu, choose "Accounts." Select the "Mail" tab. Double-click the Mail account (e.g. mail.example.com) Select the "Servers" tab. Check the box next to "My Server Requires Authentication." Select the "Advanced" tab. In the...

Email Server Authentication

Note: Please don't confuse this with the Authentication option in desktop email programs for the sending server. For information on that, see Sending (SMTP) Requires Authentication cPanel’s email authentication features provide information about outgoing messages....

Mail Exchange (MX) Routing

This feature allows you to route a domain's incoming mail to a specific server. Please note that changing the MX entry will result in the DNS records being changed. This feature can be useful in creating a backup mail exchanger to handle mail during server downtimes....

Email Archiving

The Email Archiving feature allows users to save incoming, outgoing, or mailing list messages for a specified amount of time. The messages are stored under the mail directory in the user's home directory. Each day, a new directory is generated using the...

Files & Uploads

FileZilla Tutorial

In this tutorial, we'll show you the basics of uploading website files to your account using FileZilla. Filezilla is very popular free tool for uploading files via FTP (File Transfer Protocol - the internet version of copying files). You can download FileZilla from...

Optimize Website

This feature allows you to automatically compress certain types of content when that content is requested by visitors. Note: This feature may not be available to all users. If you wish to use this feature, contact your web hosting provider. To disable compression of...

Webalizer FTP

Accessing this feature will display stats regarding the use of your FTP site. The information is displayed in bar graphs relating to a key below the graph. The data is divided into monthly and daily averages. To begin using Webalizer FTP: • Select the link...

Legacy File Manager

The Legacy File Manager offers file manipulation options in an older web-based interface. Users already familiar with an older version of cPanel’s File Manager may find the Legacy File Manager more comfortable. When an existing file is clicked from the list, a menu in...

Web Disk

cPanel offers a Web Disk application where files can be managed and manipulated using your operating system’s interface. Newer users may be most comfortable with this file management method. The Web Disk uses your computer’s operating system for file manipulation....

Disk Space Usage

This tools shows you information about the available free space for your website. At the top of the main screen is a graph displaying the basic disk usage information by directory in Megabytes. This tells you what directories use the most space on your website’s hard...

FTP Accounts

FTP stands for File Transfer Protocol and is another method of website file management. cPanel comes complete with an FTP server that is pre-configured and easy to use. To begin using FTP, you need to create a user account. Once the account is created, you can log...

FTP Session Control

This function displays general information about who is logged into your FTP server. This information includes the account name, IP address, login time, current status, and process ID of the current user. To disconnect users from an FTP session: • Click the Disconnect...

Anonymous FTP

This page defines how anonymous users interact with your FTP server. Using the checkboxes, anonymous users can be denied or allowed access to your FTP server for downloading or uploading content. It is recommended that anonymous users be barred from uploading files to...

Login and Basics

Logs

Latest Visitors

This function will show information regarding the last 300 people to visit your website. To begin, click the magnifying glass button under the View heading next to the desired domain name. The records here will show the visitor’s IP address, the HTTP code the visitor...

Bandwidth

This function shows the monthly bandwidth usage, traffic for the day the function is accessed, and traffic information for the entire year. The function is intended to allow you to monitor the heaviest traffic times for your site as well as to help you to decide...

Webalizer

Webalizer is a complex statistical analysis program capable of producing charts and graphs about who is visiting your website. To begin, click the magnifying glass button under the View heading next to the appropriate domain name. Here, the information is displayed in...

AWStats

AWStats (Advanced Web Statistics) displays information about who is accessing your website. The information is displayed in graphs and tables, and divided into monthly, daily, and hourly averages. AWStats also shows details about your visitors, including referers...

Raw Access Logs

Raw access logs are text files that contain information about your visitors and what content on your website they have accessed. Configure Logs At the main screen, the checkboxes at the top of the page allow archive logs to be included in the /home directory each time...

Analog Stats

Analog is a program that lets you monitor your website’s traffic. The information is compiled into months so that it is easier to manage and interpret. Once a monthly log is accessed, the information is divided into a number of categories and graphs. View Analog stats...

Error Log

This features displays the last 300 errors that have occurred on your website. This can be useful for finding and fixing broken links and misconfigured web applications. Checking it often will aid in keeping your website running smoothly.

Logaholic

Logaholic is a web analytics program that delivers information about your website's traffic, keywords, and content. For more information about Logaholic, please visit http://www.logaholic.com.

Preferences

Update Contact Info

This feature allows you to change your primary contact email addresses. These email addresses will function as the main contact points for notifying you of new information regarding your website. It is recommended that you use an email address not affiliated with your...

Change Style

Styles (sometimes called “skins”) define how the cPanel interface appears within your web browser. cPanel offers several styles for you to choose from. To change the style your cPanel account uses: • Click the Switch Style To ... button.

Change Language

This feature defines the default display language of the cPanel interface. More languages can be found at the user-driven language interface portal at http://lang.cpanel.net. To change the default language: • Select a language from the Set Language to pull-down menu....

Shortcuts

This feature will create a quick way to access your cPanel interface or your webmail by creating a shortcut. A shortcut is an icon on the desktop or browser that will access a desired feature or application with a single click. You can create a shortcut by clicking,...

Security Policy

If your hosting provider has disabled logins from unverified IP addresses, anyone who tries to access your cPanel account from an unverified IP address will be prompted to answer 4 security questions when logging in. Your hosting provider uses this measure to help...

Security

Changing from HTTP to HTTPS via SSL Certificates

Once an SSL Certificate is installed there are a few tricks that you can do to utilize it to the fullest. This requires a bit of work but it worth it to secure your website. In the end, you'll also increase your rank in Google and other search engines. Take the time...

Add a GnuPG Key

GnuPG keys use the “public key approach” to encryption. Messages are sent once they have been encrypted by a public key. The messages can only be decrypted by a private key, held by the intended recipient. Add a Key To add a GnuPG key: • Fill in the fields below the...

Leech Protect

Leeching occurs when users publicly post their username and password to a restricted area of your site, allowing other visitors to use the login information. cPanel can be configured to handle leeching, redirecting and potentially suspending the user. The protection...

HotLink Protection

A hotlink occurs when content from your site is embedded on another site, using your bandwidth to serve the files. cPanel allows you to prevent hotlinks to your site. When disabling hotlinks, be sure to allow hotlinking for any necessary domains, such as your...

SSL/TLS Manager

The SSL and TLS features are intended to make your website more secure. These features generate and manage SSL certificates, signing requests, and keys. This is useful for websites that will use logins and credit card numbers, since information will be sent to and...

IP Deny Manager

This feature is capable of blocking a single IP address or a range of IP addresses from accessing your site. Fully qualified domain names (FQDNs) can also be banned. See the glossary for more information about FQDNs. Deny (Ban) an IP Address To deny/ban an IP address:...

Password Protect Directories

Password protecting a directory restricts access to certain parts of your website by requiring visitors to enter a username and a password. This password process is also referred to as a type of “authentication” process. While using this feature, navigate the...